Cheap Flights from Mexico to San Antonio from $114 - KAYAK (2023)

Pros: "Delayed"

Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."

Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"

Pros: "Great entertainment."

Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."

Pros: "Friendly flight staff, on time service."

Cons: "Almost 3 hours delayed"

Cons: "Do not lie to the passengers and make a lot of people check their bags when it’s empty overhead bins."

Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."

Cons: "They had no earphones for the flight from Cancun."

Cons: "Delta needs air conditioning on their flights"

Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."

Cons: "Boarding process was bit disorganized."

Pros: "I liked the entertainment"

Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"

Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"

Pros: "Good movies; nice crew"

Pros: "Nothing."

Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"

Pros: "Nice plane and comfy seats"

Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"

Pros: "Prompt action, excelent customer service and accurate reservation details. Auto text message alerts a real life-saver. Boarding was easy, plane was clean and staff super friendly."

Cons: "nothing realy"

Cons: "The schedule was not good and I was needed to take later flight than I ordered."

Pros: "Very orderly."

Pros: "Seats were very Comfortable"

Cons: "Rudeness of one of the crew members"

Pros: "Flight was on time, flight attendants were very nice and professional."

Pros: "The ticket agents and other airport personnel were tremendously understanding and helpful! As a matter of fact, a few said this happens more often than it should, which is sad and shocking! Had it not been for their help this would have been much worse!!!"

Cons: "Our original flight included a connection that overlapped and needed to be changed. I brought this to the attention of Kayak/Aeromexico and the flight appeared to changed for our entire party of six. When we arrived to depart from Akron-Canton there were MAJOR issues with Delta acknowledging the change on their end. We waited at check-in for an hour and half before this was resolved. This also happened when we left Cancun and almost missed our flight. Our daughter also had to put on stand-by in Atlanta due to this fiasco. We spent another two hours working with Delta customer service trying to get her a seat on our flight back to Akron-Canton. Had we not been to Cancun airport extra early AND had our flight delayed in Atlanta we would have missed both flights. This was without a doubt the worse experience we have ever had!! It should have been caught and resolved before I ever had to get involved. I am very disappointed and unhappy with the service offered for the tickets we purchased. This was extremely stressful for my wife and kids and tarnished our vacation. This was totally and completely avoidable!!! You can and should do better to service your customers!!"

Cons: "Everything was great"

Pros: "Everything was perfect."

Pros: "Everything went fast & smooth"

Cons: "No leg room"

Pros: "Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!"

Pros: "Delta personel were wonderful and helpful both flights"

Cons: "Flights were continually changed both on route to Cancun and on the way back"

Cons: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."

Pros: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."

Cons: "the trip going to cancun was an absolute nitemare.... the phone situation was less than acceptable... call back times horrific incorrect postings of new schedules.... late postings of new schedules...."

Pros: "Friendly staff. :)"

Cons: "Longer flight with no WiFi or video. :("

Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."

Cons: "Nothing to add"

Cons: "They changed my departure hours three times"

Pros: "We flew Delta. My husband fractured his ankle and got a cast the day before our flight to Cancun. No turning back Our seat assignments had us separated on some segments and also at window and middle seats. On all flights we were bumped up to comfort seats with an empty seat next to us for his cast and the final flight home put in an earlier flight home to avoid a six hour layover! Delta really went over and beyond expected."

Cons: "Kayak sent me an alert to our flight telling us we left from Terminal S in Atlanta. After several joyvrides on the tram we found out there is no Terminal S!"

Pros: "Crew was nice"

Cons: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."

Pros: "I loved that I was able to get home! The crew was nice."

Cons: "It was very very warm in the plane. The entertainment unit was lacking."

Pros: "Staff was friendly. Flight was smooth."

Cons: "Media kept freezing. They had to reboot the system several times."

Pros: "On time arrival"

Cons: "Nothing"

Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."

Cons: "No complaints"

Pros: "Fast, orderly boarding."

Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."

Pros: "The weather was bad in Atlanta. We were rerouted to Minneapolis and made a connection to Philadelphia. No problems."

Pros: "Flight was fine."

Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."

Pros: "Movies"

Pros: "Not a good experience. Crew was unhappy, disengaged, seemed too busy and buried."

Cons: "NEverything seemed hurried and frenzied. Airplane was dirty when we boarded."

Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."

Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."

Pros: "Nothing"

Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Pros: "Crew was friendly and helpful. Flight smooth and quick."

Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."

Pros: "Delta’s crew were professional"

Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"

Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."

Pros: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."

Pros: "Loved the customer service & movie options"

Cons: "The flight only had snacks for free; wish sandwiches would be given for lunch"

Cons: "Extremely slow check in process, which translates in suitcase left behind and all the inconvenience of that. No on board entertainment. Aircraft is very old"

Pros: "Crew very nice."

Cons: "There is a second x-ray security at the gate. We lost over $20 of water because we had to throw it out. Wish they had told us at check-in NOT to buy any water and wish there were a place to buy next to the gate - very thirsty!"

Pros: "The entertainment options. Liked the sandwich as well"

Cons: "The seats could be a bit more comfortable, and adding veggies to their sandwiches"

Cons: "The food ."

Pros: "The crew and service"

Cons: "Personalized entertainment system or available through WiFi in tablets."

Pros: "The food, it was like have McDonald's right away. And the crew, and the seat"

Cons: "The plane have for charges."

Pros: "The crew was kind and helpful."

Cons: "The food."

Cons: "When the flight was delayed, we would’ve like to have a better explanation of what was happening"

Pros: "Great trip!"

Pros: "The seats were spacious and the crew was friendly."

Pros: "Crew amazing"

Cons: "Everything was fine"

Pros: "Not a single thing. Flight was cancelled and we are being held captive in Costa Rica. We have been given multiple excuses why. Overbooked, weather and the 737 max issue. We just want to go home. Please help us. We have been trying to check in for our new flight with a 20 hour itinerary for 30 minute"

Cons: "Anything"

Pros: "The crew was wonderfully attentive. My only complaint is the narrow ley room."

Pros: "Crew was great. A dinner meal and full beverage service is included ....remember when the Big airlines use to??"

Cons: "Boarding was a surprise to have a security check at gate, especially when they took every ones water that was purchased in the secure area just outside of the gates!!! At least some signage about No Water bottles!!"

Pros: "diferente a otras aerolineas, nada, no ofrecen nada mas distinto."

Cons: "todo, mejor atencion por parte de la tripulacion de cabina, mejor comida, avion muy frio, pudieron dar frasadas. aviones sin pantallas personalizadas o mejor entretenimiento a pesar de ser vuelo internacional. deberia costar menos los pasajes para ofrecer un servicio muy muy muy basico"

Pros: "Getting off"

Cons: "The crew should be bilingual, not leaving an hour late and avoiding being the 6th plane to take off"

Pros: "Excellent service Nothing"

Pros: "Tve food os good"

Cons: "The fly EXCELENT"

Pros: "Outstanding service, good timing, and courteous flight attendants."

Cons: "Everything"

Pros: "Excellent service, nice crew, and so confortable the plane"

Pros: "Every time I fly or my son-in-law connect through there it is the wonderful. We've never had such painless connections ever!"

Cons: "Was surprised warm beverages weren't served. A coffee would have been nice."

Pros: "Comfortable seats and pleasant staff"

Pros: "Great service, flight both ways on time, connection flights perfect everything in same concord, baggage transfer no issues, will Flight again with Copa for sure"

Pros: "I have never been on such a fast flight. Great time"

Cons: "N/a"

Cons: "We had to cancel our trip because I was hospitalized with Influenza B and pneumonia. We had purchased flight insurance from Allianz. Copa charged us $150 per ticket cancellation fee and remainder was provided as a credit on Copa Airlines. Copa will not refund the ticket cost. This was a special once-in-a-lifetime trip with friends. Not likely that we will make another attempt to fly to Quito or anywhere else Copa flies, so we have a 100% loss."

Pros: "Crew very friendly. Smooth take-off and landing. On time. Crew offered refreshments twice. Fast clean-up after eating. Fare very reasonable."

Cons: "Food not very tasty. But it was hot."

Pros: "La puntualidad y la atencion"

Pros: "Everything"

Pros: "There really isn't much to complain about with Copa as they're prompt and efficient. I usually fly on their Embraer E190ARs which are pretty spartan when it comes to additional amenities as compared to the Boeing 737 fleet. However the business class seats are comfortable have a reasonable recline for such a small aircraft."

Cons: "If you're flying on a flight operated by Copa Colombia, be prepared for business class being European styled with regular economy class seats except on the E190 there is no middle row to block off."

Cons: "They ran out of food options as it go at to the back of the plane."

Pros: "You did not have a category for these persons"

Pros: "Safe trip"

Cons: "Size of plan - very little room Sometimes the crew only spoke in Spanish when making announcements."

Cons: "Too much complain whit my carry on"

Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."

Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."

Cons: "Can't think of anything."

Pros: "Hi, I love the service,Cause they answer all my questions They have helped Me a lot I really appreciated the Staff. and would like in the future keep traveling with Copa Airline."

Cons: "Everything was below standard"

Pros: "The great service and all good attention during the flight."

Pros: "on flight service was good, friendly & efficient"

Cons: "was seated in a row, where you cannot move your backrest"

Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."

Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."

Pros: "Food, crew."

Cons: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."

Pros: "Excelente communication from the front cabin to passengers"

Cons: "Clean restroom"

Pros: "Food wasn't horrible."

Cons: "Crew didn't know what food was being served. There were no movies to watch. The temperature on the cabin was freezing and there were no blankets available."

Pros: "Good airline Seems we'll run."

Pros: "The flight was all good. I had a good experience, I would like to add that getting to the airport 2hours early is really not necessary. It's not a big airport and I spend a lot of idle time there.. I liked Copa airlines and will use them again."

Pros: "Checking , the agent was very polite and helpful."

Cons: "The service on the plane, I ask for some coffe and they gave it to me when they wanted to not when I ask..."

Pros: "Crew, food, seats in first class were good."

Cons: "This was my first time flying Copa and on the way to South America, my flight from SF was delayed and I only had a 36 minute layover in Panama City, so I missed my flight and rheee wasn't another one for 6-7 hours. Then on the way back, we were flying from Panama City to SF and we stopped in Cancun without explanation and sat on the tarmac for almost 2 hours before getting in the air again. The other elements of the flight were pretty good, but really bad planning and logistics."

Cons: "My baggage did not arrive in Quito until 2.5 days later. Apparently it did not leave Panama with my flight."

Pros: "Everything!We received meals and complimentary drinks and had lots of leg room!"

Cons: "Me dañaron una maleta y ya puse el reclamo"

Pros: "Good crew. Good pilot."

Cons: "Other flights I've been on included a snack. Also, there were very few in flight movie options on the Sun Country app."

Pros: "Everything was perfect, staff was friendly and helpful"

Cons: "I wish there was an option for WiFi"

Pros: "Price was right and the flight was comfortable."

Cons: "No inflight entertainment and a real lack of food for a 5 hour flight."

Cons: "The worse"

Pros: "No delays. Plane took off and landed early. Not sure about the wait time on baggage since I only had a carry-on. The flight attendants were professional. Served drinks."

Cons: "No tv screens or any other form of entertaiment. No real coffee. Just instant powder."

Cons: "A small child got sick in the check-in line. Passengers was forced to wade through it as no one ever came to disinfect. Line was long and slow with only two gate clerks. New charges for carry-on as well as checked baggage is ridiculous. Return flight was over two hours late. Sun Country takes the prize for the least leg room in the industry."

Pros: "Not much."

Cons: "I asked the flight attendant if after takeoff we could move to a better seat, he said yes, thinks for asking. Five minutes later, the same guy announced that if anyone would like to change seats after takeoff they are welcome, but not to get up until the seatbelt sign was off. A coupe In front of us jumped early and didn’t wait for the light to go off, the attendants did nothing about it. No integrity. I was sick that day and also being 6’ 5” I needed some room to relax. Flying Sun Country was a ONE SHOT AND DONE. Never again."

Pros: "The airplane was spacious."

Cons: "N/A"

Cons: "Took off 20 minutes late, landed over an hour late. How does that happen? $14 for entertainment is just too much"

Pros: "The service we received from the beginning was outstanding. My husband required a wheel chair assistance and the agents we so helpful from the get-go they also made sure we were in the 4th row for convenience and comfort for my husband.He has had a shattered hip due to an accident along with 2 surgeries requiring a hip replacement. IT was so refreshing to receive the quality of service.Rene was so pleasant as well and so helpful ,he was our wheel chair assistant . HATS OFF TO YOU AGENTS AT SUN COUNTRY IN CANCUN. JOB BEYOND WELL DONE. sincerely, Renee and Brian Schroeder"

Cons: "Still mad about the and extremely uncomfortably seats. Luckily return was nearly empty."

Pros: "Boarding process was smooth, appreciate the direct flight, especially during the winter months. No delays."

Cons: "Seat support and comfort could be better"

Pros: "Had a great flight, on time and no issues."

Cons: "Had problems getting checked in from home but easily resolved at the airport."

Pros: "Love sun country -crew is friendly, plane is comfortable"

Cons: "We were over 2hr delayed... arriving at destination at 2am making a major inconvenience for family picking up at airport and wedding the following morning"

Cons: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."

Pros: "Easy and out of terminal 2 in minneapolis!"

Cons: "delayed flights"

Pros: "Check in and boarding were so easy and convenient. Even security went fast."

Cons: "I purchased 2 tickets at the same time but did not find out that the seats were not together until we checked in at the airport. May be my fault but we had to pay extra to occupy Emergency exit seats in order to sit together. May want to send reminder about check-in policy prior to flight or after tickets are purchased. Also mention the luggage fees."

Pros: "The flight crew were great. The flight was fine. No delays going to Cancun but a 20 minutes delay coming back. Which was fine. Overall this previous trip was a 4 stars."

Cons: "Water and sodas are free but not snacks. Seats are uncomfortable and skinny."

Pros: "The crew was super nice and enjoyable. The captain was funny, too!"

Cons: "Got stuck in seats that didn't recline. Very uncomfortable. No inflight entertainment unless I pay $12? Don't even get a snack anymore either on a $500 plane ticket. Big bummer!"

Pros: "The crew was very y hospitable and attend I've, as was the counter agent who checked me in."

Pros: "Accommodating with my wedding dress I brought on as a carry on."

Pros: "Non stop"

Cons: "No wifi, one restroom for full plane,"

Cons: "I was the only passenger to pay for exit row. The crew allowed the seats around me to fill with other passengers who had not paid to upgrade."

Cons: "On flights that long there should be a free movie."

Cons: "Boarding started late, plane left late."

Pros: "Staff was helpful. Flight was fine."

Cons: "Need to offer meals."

Cons: "the fact they didn't tell us what was going on...we sat there waiting to board for over and hour with no explanation."

Pros: "Flight on time. Very uneventful. Just how I like it. Good leg room.Direct flight."

Cons: "No free snacks."

Pros: "Timely"

Cons: "extremely warm"

Pros: "Boarding was easy and seamless. The crew was ok but not overly friendly. Complimentary soda, water and coffee but no crackers, cookies, nuts erc"

Pros: "Not much at all."

Cons: "Return flight delayed to combine with other later flight. Then they up'd the departure time of new flight by 40 minutes at the very last moment. Most people had no idea that departure was moved up or that boarding had started. They started to threaten to depart w/o passengers not yet at gate. VERY POOR customer service. Only one working bathroom in the back of the plane."

Pros: "Average flight"

Cons: "None"

Pros: "Very pleasant crew members; helped me deal with some disability issues without problems. I'd say rating should be VERY good (no category for it). Seats were a little uncomfortable. Thank you!"

Pros: "Staff did their best for us. We arrived too early for our flight, but because of my wife's knee operation, they gave us early boarding passes and a gate to wait at. When the gate changed, they sought us out and informed us. Very nice of them. Too bad the gate changed again! There was a wheelchair waiting for us in MPLS to transport my wife. We were placed in more roomy seats at the front of the plane for the flight because of her handicap. Much appreciated. Stewards were friendly and professional. Going to Vegas in two weeks with you guys. See you then."

Cons: "We had three gate changes. Announcements were unclear. Gate changes were not posted on the monitor at the airport. The last change was acquired by word of mouth. Plane was a little behind schedule. Really not much to complain about!"

Pros: "The flight was not very full, so it was nice to have some personal space. However, the individual seats are very small."

Pros: "I have never been disappointed when flying with Sun Country. It's affordable, and almost always never a long line when checking in! Also, the seats on the flight are comfortable and the flight attendants are always very sweet and helpful. I would fly with Sun Country again."

Cons: "I wish Sun Country had an app to easily check in for flights, pick your own seats and keep up with flight status! How convenient is that! ;)"

Pros: "Friendly staff"

Cons: "Waited an hour for luggage to be loaded onto planes e."

Pros: "Legroom is good. Seat size was ample. Overall customer service friendly. Toll free customer service rep was great in assisting with luggage issue."

Cons: "Luggage did not arrive on our flight even though we checked in early. As it was a known fact it was not on flight I feel they could have let us know prior to flight landing and we would have avoided the luggage carousel and gotten paperwork completed earlier. Luggage was delivered to our hotel same day but we still lost a day of vacation due to the wait."

Cons: "We were delayed going to Cancun ans again on the return. Hours in an airport is miserable."

Pros: "Enjoyed the flight because of the wonderful crew"

Pros: "The crew was amazing! They made the entire process very easy & painless."

Cons: "The airplane was quite humid. Granted, we were in Mexico in July, but it made the ride somewhat uncomfortable. Since the flight was only an hour and a half, it didn't give the cabin much time to cool down."

Pros: "On time! Didn't lose my bag! Plenty of leg room!"

Pros: "They acted like a normal professional airline, no clown routine or crazy charges. When buying snacks the flight attendants were generous in rounding down or adding a free beverage. Generous carry on bag policy; they allow normal sized carry on luggage, instead of having an undersized cage at the check in area to shame you and charge you extra (or make you buy a special sized bag). At the gate, they asked for volunteers to gate check carry on bags, rather than forcing it upon people."

Cons: "Website problem. Could not purchase bag in advance through website (option was grayed out), and was charged an extra $5 at the ticket window. May have been because it was international flight."

Pros: "Great seevice"

Cons: "Se got What airline ofertes. Se are ok"

Pros: "It was all excellent"

Pros: "Ours was a short flight so nothing special to say. The crew was nice."

Cons: "Flight attendants did not inform passengers to use the underseat space in front of them. The passenger in front of me put her items underneath her own seat, causing my bag to be pushed back."

Cons: "space"

Pros: "Planes on time."

Pros: "I paid more money to take the 14:40 flight rather the 15:15 which was $100.00 USD less, to find out my flight was delayed by 45min.. seat didn’t recline and was just a bad experience"

Cons: "Flight was delayed."

Pros: "One of the flights at least had onboard movies."

Cons: "Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on"

Pros: "Plane"

Cons: "Food"

Pros: "Nice staff"

Cons: "Plane was late, missed connecting flight. Hotel for Mexico City was 2 star and small food voucher."

Pros: "service excellent,staff excellent."

Pros: "The meals and flights attendance were great"

Cons: "The AC on flight 748 for some reason it wasn't cold enough. No entertainment on the seat. Maybe is older air plane."

Pros: "Being served a delicious glass of orange juice during taxi to takeoff."

Cons: "Entertainment center was broken on my friends and my seats and Classe Premier was full so we couldn’t move. Sandwich was “bacon” but there was almost nothing in between white bread."

Pros: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."

Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"

Cons: "The signage for flight gates should be more timely. Some flight gates were not posted until minutes before scheduled departure times."

Pros: "Everything but the screaming babies was great."

Pros: "No hassle."

Cons: "Food was awful...did not even eat it."

Pros: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary."

Pros: "Sales rep understanding"

Cons: "Sales rep unable to provide compensation when company delays flight for many hours or a day"

Pros: "Plane was new so that was nice! Clean and elegant, i do like AM domestic business/first class product (but only on the new aircraft, with a footrest), especially in comparison to the US domestict first class. What i like is the footrest and a good inflight entertainment system"

Cons: "Food is below average, as it is unhealthy- option of a bacon sandwich on white bread with heavy mayo, or a turkey sandwich, also heavy on mayo and cheese, it included a sugary milk rice (it was tasty)"

Cons: "El vuelo fue cancelado y se tardo 5 horas en salir. Nos hicieron dormir en las bancas del aeropuerto sin indemnizacion!"

Cons: "The flight attendent gave my seat away and placed me in a seat where the tv was broke. The. Later I was ignored when I tried to ask for water."

Cons: "Changing flights is becoming Aeromexico’s normal practice, but if you want to change (even if you paid full price in Fiart Class) they’ll charge you for it. They should review their policies."

Pros: "Landed safely :-)"

Cons: "No veg food option at all. I had to survive the whole journey on peanuts. Audio sockets were broken, couldn't watch TV. The tiny TV screen was too far to see as well :-("

Cons: "Transferring in Cancun is a terrible experience."

Cons: "I will never fly with this airline again. I missed my original flight so they cancelled all of my flights without my permission and resold my seats. Talk about making an easy $2k without doing absolutely nothing. I paid for another flight to get to Mexico to fly to el salvador when they told me that they cancelled everything. Now I am stranded in Mexico on Christmas and they don't care."

Cons: "Our terminal changed the same day we left. We got off at terminal 2 in Cancun only to pay for a taxi to take us to terminal 4. Then we left 1 hour and 45 minutes late, therefore, extending the total trip."

Pros: "Aeromexico is great air company"

Cons: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"

Pros: "Crew was nice and friendly."

Cons: "went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion barely there."

Pros: "Nothing"

Cons: "Food was terrible and seats are uncomfortable"

Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"

Pros: "They rebooked us on a non-stop united flight"

Cons: "Charging ability, a movie, free bag would be nice"

Pros: "Comfort"

Cons: "The flight changed. The terminal and the flight number changed. No information was given. Information desk had no idea."

Cons: "Delayed more than one hour"

Pros: "Good service."

Cons: "N/A"

Pros: "The food, crew, and level of comfort provided"

Pros: "Good legroom"

Cons: "Aeromexico is rife with delays, every single flight i have taken in the last 4 days was delayed - it is budget airline but it was too painful to have 2 missed connections, 5 delayed flights and extended waiting at airports. Never again."

Cons: "Our flight leaving cancun connecting to mexico city on our return to LAX had a time change that no one contacted us about. Our flight was scheduled to leave at 5:36pm, yet when we got to the airport we were told that the flight is actually at 4:25 and that we might not get on the flight. The gate agent was very rude to us when we were upset and asking questions about why our flight time changed and why we weren't told."

Pros: "Movie selection was pretty decent"

Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."

Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly. The seats were pretty comfortable."

Cons: "The food was a ham sandwich, and the ham was kinda gross. The seats on the flight are simply too close together, even for an average sized male (5'11")"

Pros: "There was nothing to like about my experience."

Cons: "I booked round trip ticket's to Cancun from NYC. I had a change of plans . I needed to add my 2,4yr old to my trip.The Aromexico agent wanted to charge me over 1000.00 for the two children, to travel with me even though online the tickets were $200.00.They would not let me book my tickets online because the children were minors even though my ticket was already bought. I ended up purchasing tickets on delta to get to Cancun. However I was under the impression that I would return with Aeromexico on the round trip ticket I had already bought.NO! according to Aeromexico even though you buy a round trip ticket if you fail to use 1 leg of the trip you loose both ways WHAT! Then they refused to allow me to speak to a supervisor it was hands down the worst experience I have ever had with an airline in the 30 yrs that I have been traveling internationally. I would paddle boat rather than use this air again."

Pros: "Not too crowded"

Cons: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"

Pros: "2 hours delayed. Unbelievable"

Pros: "The pilots seem to be very skilled at landing. All planes touched down very smoothly. This may be an odd observation, and no one would really mention this - but it's important to point this out."

Cons: "Overall, Aeromexico is a very poor quality airline. Flight delays meant we lost a day in Cancun - and there was little or no communication from anyone regarding next steps. There is no coordination, no organization, food and coffee were of poor quality, and it an airline to be avoided at any cost."

Pros: "We arrived safely."

Cons: "Flight was delayed by an hour waiting on connecting passengers to clear customs. Boarding was disorganized and chaotic."

Pros: "The seats were extremely comfortable. They provided free entertainment."

Pros: "everything."

Pros: "Meh"

Cons: "The airline reps were not very nice and they kept changing the gate"

Pros: "Great flight & service!"

Pros: "Entertainment. Every seat had their own tv."

Cons: "Turbulence."

Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."

Pros: "Just the crews"

Cons: "I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it"

Pros: "nothing"

Cons: "air canadas service, they should reimburse my accomodation expenses because of their poor time management."

Pros: "Flight itself was great but we waited 1.5 hours in Toronto on the tarmac waiting for a gate to clear. Unacceptable"

Pros: "Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important."

Cons: "Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?"

Pros: "I was just a little bit shocked because there were nothing to eat included.. I didn’t know that that kind of flight didn’t include anything.. But despite of that it was ok.."

Pros: "Pro-free wine!"

Cons: "Can-food not the best..."

Pros: "Left on time, arrived a bit early, excellent trip"

Cons: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"

Pros: "Significant improvement in service - on the ground and the plane. The Air Canada lounge is very good - clean with excellent catering."

Cons: "Clean washrooms. Stewardesses very helpful. Good food."

Pros: "Everything went well, the crew was great."

Pros: "Smooth flight."

Cons: "An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)"

Cons: "delayes again....."

Cons: "Sat on tarmac for over an hour prior to takeoff due to "refuelling difficulties - plane fault. No coffee on a 6 am flight!!! No offer of water, snack whilst waiting on plane."

Cons: "This flight was delayed by 45 minutes which made me miss my connecting flight. I asked the flight attendants if they could help me get to the front of the plane to see if I could catch my connecting flight and they wouldn't help me. Due to this I had to wait over 4 and a half hours at the airport wheee another 350 people were waiting for accommodations. I was in the airport until 4:30 in the morning because there weren't enough air cansas representatives. In addition, they were working really slowly because they kept getting up to chat with eachother."

Pros: "Early and informed consistently. Great experience."

Pros: "I was not on this flight I flew raleigh to Toronto to Montreal to geneVa but I bet it was a great flight!"

Pros: "All of it"

Pros: "Ludovic was fantastic!"

Pros: "No problems."

Pros: "service is good"

Cons: "2 hour delay in takeoff caused our connecting flight to miss our bags. We barely made the flight."

Pros: "The plane didn't fall"

Cons: "No entertainment in a 6 plus hrs flight, uncomfortable seats, they charge extra food and luggage although it's not consider a low cost airline, flight was delayed due to a broken airplane 1 plus hr."

Cons: "Why the hell do I have to pay just to have a snack? I already bought a ticket and I can't even get complementary peanuts?"

Pros: "Good food at consistent times"

Cons: "Few entertainment options and definitely blow par compared to other airlines traveling between same destinations Tiny and uncomfortable seats"

Pros: "Courteous service"

Cons: "Seats so close should not be able to recline in someone's lap, makes it for a very uncomfortable ride. Not every passenger cares about the comfort of others. Therefore if seating have to be that close together they should not be able to recline. Our flight got in at 1am and because a family member needs assistance we were told to wait by some parked golf carts and someone would be right over to assist, we waited as we saw all passengers walk by and flight crew and no one showed. Then decided to slowly start walking and after awhile an angel of the airport staff, I wish I got her name to thank her saw our struggling through and quickly ran to grab a wheelchair and assisted us right to our shuttle service.These are the things that make airport service more pleasant, for such a state of the art airport the experience for passengers should run a little smoother and assistance to those that need it should be readily available. Rose"

Pros: "Guy at the gate in Toronto"

Cons: "Late"

Cons: "No tv no food"

Pros: "luggage intact and well kept"

Cons: "No good refreshment on flight"

Cons: "Boarding was very disorganized. Seating was cramped. As a short person in a window seat, I could not see ANY of the safety demonstration."

Pros: "I eventually got home."

Cons: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."

Pros: "The staff where friendly and easy going, the boarding was also organized and because the flight was really full of you gave the carry on to be checked they allowed you to priority board"

Cons: "The food countinues to be and issue I flew the same airline 2 years ago and the meal options had not changed. The salad was so bland I was certain that I was eating plastic food."

Pros: "Not much"

Cons: "The flight was scheduled to leave Cancun at 6:00 p.m. and arrive in Montreal at 11:00 p.m. It did not leave until after 8:00 p.m. And I could not get any information from an agent. I actually emailed my friend in Canada and she was able to get information online. We did not arrive in Montreal until after 1:00 a.m. The plane was incredibly cramped, our knees were right up against the forward seat. There was no compensation for being late...a snack or free drink, etc."

Pros: "Nothing"

Cons: "The security at the airport kept calling me a prostitute and verbally harassed me at the secondary inspection room. They looked down on my because I'm an orphan. Plus my luggage got lost as soon as I landed on Vegas, the staff were rude to me and gave me attitude."

Pros: "Crew Only."

Cons: "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"

Pros: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"

Cons: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."

Pros: "Paid for extended legroom, which was adequate."

Cons: "The plane in the middle in front areas was very, very warm. On a six hour flight, everyone sweated the whole way."

Pros: "An Air Canada rep over the phone"

Cons: "Gate agent, zero entertainment (and no warning that we should download an app inside airport), poor food, flight attendant wouldn't bring coffee to us (made us go to the back)"

Cons: "Deplaning and entering the terminal was delayed substantially."

Pros: "The plane didn't crash."

Cons: "We were dehydrated and the flight attendants were stingy with WATER."

Pros: "Again, great crew."

Cons: "Boarding was misdirected and confusing, as Gate designation kept changing and airport staff was not very helpful."

Cons: "I was freezing - I was told the blankets where for medical use. Meanwhile they were giving them away. When we were about to land they gave me a blanket. Horrible."

Pros: "Nothing. Simply don't buy off of kayak"

Cons: "Liars. Flight lost my baggage. Left gate late as usual. Awful flight with shitty crew"

Cons: "One of the bags came after 5 days as it was not loaded on our departure flight. What was worse, we were unable to get any information. Each time we called we were given conflicting information."

Pros: "Big and spacious plane, plenty of room although room for carry on bags was limited."

Cons: "It took a long time for the plane to take off and we didn't have much communication as to why this was happening."

Pros: "Everything was ok ! I love late departures"

Cons: "From Cancun to Mtl, we had to wait 2 hours before boarding!"

Pros: "t"

Pros: "Air Canada has treated me excellently every time I've flown with them. However, this connection was through United, which, on my flight to LAX, was delayed 3 hours. I should have known how this would go."

Cons: "Since this flight was delayed, I would not make my connecting flight to Tokyo. Flights with Air Canada to Tokyo were all booked that day, and several days afterward. I canceled my flight and am awaiting refund. I booked with another airline. I am severely disappointed with United's behavior. I've flown out of several countries from various airlines, and the US and US-based airlines are the only flight with consistent delays. It's honestly embarrassing. And I suppose, while I'm complaining, I'll add--as someone with a severe peanut allergy, it was important that this flight was with Air Canada, who actually cares about my safety. That I had to miss my flight and book with another, potentially dangerous airline, added to my dissatisfaction."